Privacy policy
Our website respects your privacy and seeks to protect your personal data.
This privacy policy explains how we collect and use your personal data in certain circumstances. It also describes the procedures used to keep your information confidential. Finally, it sets out your choices regarding the collection, use and disclosure of personal data. By visiting the website directly or through another website, you accept the practices described in this policy.
Protecting your data is very important to us. Your name and other information about you are therefore used in accordance with this privacy policy. We collect information when necessary or when it is directly related to our dealings with you.
We retain your data in accordance with the law or use it for the purposes for which it was collected.
You can browse the website without providing personal data. Your identity remains anonymous throughout your visit and is not revealed unless you have a dedicated online account on the website which you access using a username and password.
1 — Data we collect
We may need to collect your information if you wish to order a product on our website.
We collect, store and process the data necessary to complete your purchase on our website, address requests that may arise later, and provide the services available to us. We may collect personal information including, but not limited to, your name, gender, date of birth, email address, postal address, delivery address if different, phone number, payment details and payment card details.
We use the information you provide to process your requests and supply the services and information you request from our website. We also use it to manage your account, verify online financial transactions, audit data downloads from the website, identify visitors, develop website designs and/or content and tailor them to users. We conduct demographic research and send useful or requested information, such as product and service information, unless you object to being contacted about it. If you wish, we communicate by email with details of other products and services. If you prefer not to receive promotional or marketing communications, you may opt out at any time.
We may give your name and address to a third party, such as a delivery agent or supplier, to deliver your order.
We may store details of your current order on our website, but cannot retrieve it directly for security reasons. By logging into your account, you can view information and details about purchases you have made or will make. You can also manage your address details. You must keep access to your personal data strictly confidential and must not make it available to an unauthorised third party. We accept no responsibility for misuse of passwords unless that misuse results from an error on our part.
Other uses of your personal information
With your agreement, we may use your personal information in opinion surveys and marketing research for statistical purposes, while keeping it strictly confidential. You may withdraw at any time. We do not send responses to third parties. Your email address is disclosed only if you wish to participate in a competition. Survey responses are kept entirely separate from your private email address.
We may send information about us, this website or our other websites, our products, sales, offers, newsletters and other matters relating to companies in our group or our partners. If you do not want this additional information, or any part of it, click the unsubscribe link in an email we send you. We will stop sending it within seven working days of receiving your notification, excluding Saturdays, Sundays and national or religious public holidays. We will contact you for clarification if your request is unclear.
We may use certain data for other purposes while preserving privacy and confidentiality, including understanding where users are located and tracking visits to the website or links in emails they have subscribed to receive. We may provide anonymous data to third parties, such as publishers. This data will not identify you personally.
Competitions
For competitions, we use data to notify winners and announce our offers. Further details are available in the participation terms for each competition.
Third parties and links to websites
We may transfer your information to other companies in our group, or to our agents and subcontractors, to assist with related transactions under this privacy policy. For example, a third party may help deliver products, receive payments, perform statistical or marketing research, or support our customer service team. We may need to exchange information with a third party to protect against fraud and reduce credit risk. If our business or part of it is sold, we may transfer databases containing your personal information. Except as set out in this privacy policy, we will not sell your personal data or disclose it to a third party without your prior approval, unless necessary for the purposes stated in this policy or required by law. The website may contain third-party advertisements, links to other websites or embedded content from them. We are not responsible for third-party privacy policies or their contents on other websites, nor for third parties to whom we transfer your data in accordance with this privacy policy.
2 — Cookies
Accepting cookies is not a prerequisite for visiting the website. However, the shopping cart functions require cookies to be enabled. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages. Your browser stores these files on your computer’s hard drive. Cookies may be used to identify an Internet Protocol (IP) address and save time when you use or return to the website. We use cookies to make browsing convenient, for example by remembering you when you change your cart without having to re-enter your email address, rather than to obtain or use other information about you, such as for targeted marketing. You can configure your browser to reject cookies, but this will limit your use of the website. We seek to ensure that our use of cookies contains no personal or private information and is free of viruses. This website uses Google Analytics, a service provided by Google to analyse websites. Google Analytics uses cookies placed on your computer to analyse how visitors use the website. Google transfers the information generated by those cookies about your use of this website, including your IP address, to servers in the United States for storage. Google uses this information to evaluate your use of the website, prepare activity reports for website operators and provide other services relating to website activity and internet usage. Google may also transfer it to a third party where required by law or where that party processes information on Google’s behalf. Google does not associate your IP address with other data it holds. You may refuse cookies through your browser settings, but you may then be unable to use all website features. By using this website, you consent to Google’s use of your data as described above and for those purposes.
3 — Security
We use appropriate security techniques and procedures to prevent unauthorised or unlawful access to your information, or its loss or destruction. When collecting data through the website, we store your personal information in a database on a secure online server. Our servers use firewalls. When collecting payment card information electronically, we protect it with encryption, such as Secure Sockets Layer (SSL). This makes it difficult for attackers to decrypt your information, although we cannot guarantee 100% protection. We strongly advise against sending full credit or debit card details in unencrypted electronic communications with us. We apply physical, electronic and procedural safeguards to the collection, storage and disclosure of your information. Our security procedures may require us to verify your identity before disclosing your personal information to you. You are responsible for protecting your password and computer against unauthorised use.
4 — Customer rights
If you have concerns about your data, you have the right to request access to the personal data we hold about you or that has previously been provided to us. You may ask us to correct any errors in your personal data free of charge. You may also ask us at any time to stop using your personal data for direct marketing.